14-day right of return
1. You basically have a 14-day right of withdrawal. Please send us your revocation within 14 days of receipt of the goods (the postmark is decisive).
2. Please send the goods back to us with the cancellation.
3. We will refund the payments as soon as we have received the goods. The revocation must be sent to: Saphire AG, Breitenstrasse 1, 6403 Küssnacht, Switzerland
4. The customer bears the return costs.
5. Please note that after opening sealed products, for health protection and hygiene reasons, we cannot grant a right of withdrawal.
6. Empty containers are also not taken back.
7. If the products have been opened or are no longer in their original packaging, the customer will be charged 100% upon return.
8. We also reserve the right to deduct compensation for possible damage or excessive wear and tear of the packaging from the purchase price to be reimbursed.
9. In the event of a cancellation of all articles, we reserve the right to charge our shipping costs plus CHF 25 processing fee. In the case of a revocation from the EU, we also reserve the right to invoice the customs clearance costs from the EU area to Switzerland as well as any customs duties.
10. Address for returns: Saphire AG, Breitnestrasse 1, 6403 Küssnacht, Switzerland